A: To return an item for an exchange or refund, it must be returned within the specified warranty period.
All items should be returned in the original packaging, with their Certificate of Authenticity to: THE BRADFORD EXCHANGE, PO BOX 147811, PONSONBY AUCKLAND 1144
Please ensure you fill out and return the Product Return Form on the reverse of your original invoice explaining the reason for the return, and your request for a replacement, exchange or credit/refund.
With NZ Postal Shops being closed during the lockdown, we recommend that you hold onto your item until the lockdown is lifted.
When we receive your return we will promptly issue an exchange, replacement, or refund via a cheque or a credit to your credit card, if a refund is due, within 10 working days. Credit card processing rules allow us to refund the credit ONLY to the card that was originally used to make payment.
Please note: We DO NOT reimburse for return shipping expenses for items returned.