Shipping Information

Shipping Information - FAQs

1. How is my order shipped, and what are the standard delivery times?

   -Important Updates- The Bradford Exchange is here for you! There’s never been a better time to shop online. As we continue work with more and more reputable supply partners worldwide, to bring you the world’s finest collectable editions, we will endeavour to deliver your selections on time, every time. They may be inevitable delays, but sending products to customers using mail is one of our greatest strengths and something we’ve been a world leader in for more than 50 years. No matter what challenges there are, we’re better placed that most companies to always bring you the best of the best. All you need for us to deliver is a fixed residential address or PO Box and we’ll do the rest. Unfortunately, this means that we are unable to deliver to unfixed addresses, such as Parcel Lockers, or other facilities that are open to compromise by fraud. Kind regards, Client Service Team The Bradford Exchange For updates, please continue to visit this section.

   Shipping Type	Shipping Time*	Shipping Method
   Standard	Varies by item	Australia International Post

   * Please allow 7 business days for the processing of all online orders

   Each item ordered will be debited a postage and handling charge as advertised. The standard charge is displayed on the item detail page next to the price of the item, as well as during your checkout process.

   With standard shipping and service, you should generally receive your item within 3 weeks, but it could take up to 6 to 8 weeks. If an item has a delivery timeframe beyond this, it will be stated on the item detail page. To find the shipping timeframe for any item on the site, simply add it to your cart and click the "Shipping & Delivery" link on the View Cart page.

   Shipping and service charges include apportioned shipping, order processing, returns processing, credit services, customer service and other costs related to serving you at your home.

2. I have ordered a personalised item. When should I expect delivery?

   A: As these are made-to-order products based on the unique information you have provided us at the time of order, you should expect delivery of your order within three to four weeks from when your credit card has been debited.

   Once your order is received in our warehouse, we allow five to fifteen business days for delivery of your personalised item. (Please note that your credit card is always debited the instalment amount selected at time of order.)

   PLEASE NOTE: We only deliver to a fixed residential address or PO Box. We are unable to deliver to unfixed addresses, such as Parcel Lockers, or other facilities that are open to compromise by fraud.
3. If I order a collection by subscription, how will subsequent issues be shipped?

   A: Usually, each issue in a collection is debited and dispatched separately to you, every month. All subsequent issues will be debited to the same credit card as the first issue.

   PLEASE NOTE: We only deliver to a fixed residential address or PO Box. We are unable to deliver to unfixed addresses, such as Parcel Lockers, or other facilities that are open to compromise by fraud.
4. Can I check the status of my order?

   A: Please contact us directly to check the status of your return for any item ordered via the Internet, phone or mail from The Bradford Exchange. You can contact our Client Service department at 09 829 0475 Monday-Friday, between 11:00am and 7:00pm (NZST) and one of our friendly team members will be able to assist you with this.

   PLEASE NOTE: We only deliver to a fixed residential address or PO Box. We are unable to deliver to unfixed addresses, such as Parcel Lockers, or other facilities that are open to compromise by fraud.