Contact Us

The Bradford Exchange, like a lot of online retailers, is experiencing a high volume of orders and as a result, some shipping delays. Our friendly Call Centre Team is fully resourced and ready to help you, but as you can appreciate, we’re experiencing longer-than-normal turnaround times in answering your questions via phone and email. Please bear with us. We’ll answer every call and email, but it will take a little longer. Thank you for your understanding.

If you have a query, please see our Frequently Asked Questions. 

We strive to answer each email within 2 business days of receipt.

PLEASE NOTE: Email is not encrypted so please do not include credit card number information in your email message.

Order by Phone

Call 09 829 0475

To contact Customer Service for any other reason, please use the Contact Us form above. It is the fastest and most convenient way to reach us!

Hours of Operation:

Monday - Friday (excluding major holidays)
10:00 AM - 7:00 PM (NZST)