Shipping Information - FAQs
How is my order shipped, and what are the standard delivery times?
The Bradford Exchange is here for you!
There’s never been a better time to shop online. As we continue to receive updates from our supply partners that bring you the world’s finest collectable editions, we will endeavour to deliver your selections on time, every time. They may be inevitable delays, but mail order is our greatest strength and we’ve been the world leader in mail order collectables for almost 50 years. In this challenging year, we’re better placed that most companies to bring you the best of the best.
The Bradford Exchange, like a lot of online retailers, is experiencing a high volume of orders and as a result, some shipping delays. Our friendly Call Centre Team is fully resourced and ready to help you, but as you can appreciate, we’re experiencing longer-than-normal turnaround times in answering your questions via phone and email. Please bear with us. We’ll answer every call and email, but it will take a little longer. Thank you for your understanding.
Client Service Team
The Bradford Exchange
For updates, please continue to visit this section.
Gifting from Our Website!
A: Shipping methods available:
Shipping Type Shipping Time* Shipping Method Standard Varies by item Regular New Zealand Post
A: Shipping methods available:
* Please allow 1 business day for the processing of all online orders
** Please Click here for information on the delivery of personalised products.
Each item ordered will be debited a postage and handling charge as advertised. The standard charge is displayed on the item detail page next to the price of the item, as well as during your checkout process.
With standard shipping and service, you should generally receive your item within 3 weeks, but it could take up to 6 to 8 weeks. If an item has a delivery timeframe beyond this, it will be stated on the item detail page. To find the shipping timeframe for any item on the site, simply add it to your cart and click the "Delivery Options" link on the View Cart page.
Shipping and service charges include apportioned shipping, order processing, returns processing, credit services, customer service and other costs related to serving you at your home.
I have ordered a personalised item. When should I expect delivery?
A: As these are made-to-order products based on the unique information you have provided us at the time of order, you should expect delivery of your order within three to four weeks from when your credit card has been debited.
Once your order is received in our warehouse, we allow five to fifteen business days for delivery of your personalised item. (Please note that your credit card is always debited the instalment amount selected at time of order.)
If I order a collection by subscription, how will subsequent issues be shipped?
A: Usually, each issue in a collection is debited and dispatched separately to you, every month. All subsequent issues will be debited to the same credit card as the first issue.
Can I check the status of my order?
A: Please contact us directly to check the status of your return for any item ordered via the Internet, phone or mail from The Bradford Exchange. You can contact our Client Service department at 09 829 0475 Monday-Friday, between 10:00am and 7:00pm (NZST) and one of our friendly team members will be able to assist you with this.