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At The Bradford Exchange we always strive to provide you with Customer Service of the highest possible standard. In addition, we aim to ensure that your order is received as quickly and efficiently as possible.
Guaranteed Mothers Day Delivery Deadlines
For guaranteed Mothers Day delivery, your orders* must be placed online before 2:00pm (AEST) on Friday 4th May 2012.
All personalised product orders must be placed online before 2:00pm (AEST) on Wednesday 25th April 2012. For all personalised products to be guaranteed for Mothers Day delivery, we require a minimum payment of the first instalment plus the postage and handling charge.
*Products excluded from guaranteed Mothers Day delivery are all products that have a pre-order disclaimer on the product page with expected delivery in 2012.
How long is delivery?
- We aim to deliver your item directly to your door within 28 working days of ordering. Kindly note that all sales are subject to reservation acceptance and product availability. Credit criteria may apply.
I have waited 28 days and have not received my item, what should I do now?
- We apologise that you have not received your item. Please note that some items may take longer to be manufactured than originally anticipated and be assured that we work closely with our suppliers to ensure delivery times are kept to a minimum.
Please check the latest product information below as it may contain important information relevant to the delivery of your order:
Latest Product Information & Delivery Dates
| Product ID |
Product Name |
Date of Delivery (Approx.) |
| 03-01582-001 |
Olivia |
May 2012 |
| 03-01652-003 |
Prince William Doll |
July 2012 |
| 403-JIN13.01 |
Fairy Wren Cuckoo Clock |
June 2012 |
The item I am waiting for is not shown on this page, what should I do now?
- Please go to the Contact Us page of our website and the complete enquiry form.
- In the "My Enquiry/Order" box please remember to state - 'UPDATE ON DELIVERY' followed by the name of your item and one our friendly customer service team will track your order and update you on the latest delivery information available.
Where do you deliver to?
We currently deliver to anywhere within Australia.
Can I specify a delivery date when ordering?
- If you require your item to be delivered on a specific date, please contact our customer services department on +61 02 9841 3311 Monday-Friday, between 8:00am and 5:00pm (AEST) and one of our friendly team will look into this for you.
- If you wish to proceed with your order using our standard delivery service we are sorry we are unable to provide a specific date for delivery.
What if I am not at home when my parcel is delivered?
- If you're not at home when Australia Post try to deliver your item(s), they will leave a delivery card explaining how to collect it from your local post office.
WHAT IF THE ANSWER TO MY ENQUIRY DOES NOT APPEAR ON THIS PAGE?
If the above information has not answered your enquiry, please go to our Contact Us page and complete the enquiry form. Please ensure to provide your full enquiry details and one of our friendly team will get back to you.
Payment Options
Ordering is easy! For your convenience and faster ordering, you can order your fine collectables on line using your credit card. Our fully encrypted and secured credit card facility allows you to order with complete confidence. Simply complete the on line order form, supplying your credit card details (including expiry month and year) and submit the completed form. Your card will only be debited when your purchase is ready for shipment.If you have chosen to pay by instalments, the first payment will include the postage and handling fee. Remaining instalments will then be debited from your card every 28 days.
Our Unconditional One Year Money Back Guarantee
Your purchase will be covered by our world-famous 365-Day Unconditional Money Back Guarantee, which offers you complete peace of mind for a whole year after delivery of your fine collectables.
Please note that our fine jewellery pieces are offered with a generous 120-day guarantee. Our fashion tote bags, wallets, purses, apparel and books come with a 30-day guarantee. Goods returned for exchange, replacement or refund will only be accepted if returned in their original packaging and with any accompanying Certificates and other documentation.
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